Any Fujitsu General HVAC systems purchased on the Internet, from an online retailer or any similar e-tailing website, OR where the original factory serial numbers of the display have been removed, defaced, or replaced in any way WILL NOT BE COVERED BY WARRANTY.
This policy has been in place since 2004 to ensure that everyone who purchases a Fujitsu General ductless mini-split system gets the full benefits of their purchase. The only way customers can be certain of full warranty protection and unmatched performance is if they purchase a Fujitsu General system from an authorized distributor or contractor. Authorized distributors are responsible for who they sell our products to. We partner with the finest distributors who also choose to support the HVAC contractor by not selling to online retailers.
Specifics of the warranty policy are stated in the included with the Fujitsu General America, Inc. Limited Warranty Statement purchase of all Airstage systems.